Privacy Policy

Last Updated: 30-09-2023

This Privacy Policy (“Policy”) explains how AnyLearner’sTutor (“we,” “us,” or “our”) collects, uses, and protects the personal information of users (“User” or “you”) when using our website and related services.

1. Information We Collect

1.1. Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you create an account, make bookings, or subscribe to our services.

1.2. Usage Information: We may collect data on how you use our platform, including log files, device information, and your interactions with our services.

1.3. Communication: We may collect information you provide when contacting us, such as through email or our contact form.

2. How We Use Your Information

2.1. Providing Services: We use your personal information to facilitate tutor bookings, process payments, and provide access to learning materials.

2.2. Communication: We may use your contact information to send transactional emails, confirmations, and updates related to your account and bookings.

2.3. Improvement: We use collected data to improve our services, customize your experience, and ensure the security of our platform.

3. Data Sharing and Disclosure

3.1. With Service Providers and Third-Party Vendors: We may engage select third-party vendors to provide various services on our behalf, including email services, hosting, cloud storage, maintenance, backup, analytics, marketing, payment processing, and more. These vendors are contracted to provide these services on our behalf. 

3.2. With Our Tutors: Your booking details, including your name and appointment time, may be shared with the selected tutor for the purpose of providing tutoring services.

3.3. Legally Required or to Protect Rights: We may disclose information if required by law, to protect our rights, or in response to a valid legal request.

4. Security Measures

4.1. Protection of Personal Information: We take the security and protection of your personal information seriously. We disclose potentially personally-identifying and personally-identifying information only to those of our employees, contractors, and affiliated organizations who have a legitimate need to access such information to process transactions on our behalf or to provide tutoring services. These individuals and entities are bound by confidentiality agreements and are prohibited from disclosing this information to others.

4.2. Security Standards: We implement industry-standard security measures to safeguard the personal information we collect and maintain on our systems. This includes following generally accepted standards to protect personal information during transmission and once it is received. While we take all reasonable measures to protect your personal information, it’s important to understand that no security measures are perfect or impenetrable. We cannot guarantee that the information you submit to us, which is maintained on our systems, or that is transmitted from our systems, will be completely secure.

4.3. Circumvention of Security Measures: We are not responsible for the circumvention of any privacy settings or security measures related to our platform by any user or third parties.

4.4. Alternative Payment Options: If you are not comfortable sending your financial or credit card information over the internet, please contact us using the provided contact information. We will be happy to assist you with alternative payment options over the phone.

5. Your Rights

5.1. Updating Your Account Information: If you have an account, you can review and update the information you provided by logging into your account page and adjusting the settings under the “Account” tab. If you believe that additional information needs to be updated, please inform us by completing a contact us form.

5.2. Email Communications: If you receive unwanted emails from us, you can update your preferences by contacting us. Please note that transaction-related emails regarding products or services you have requested will still be sent. 

5.3. Telephone/Text Communications: If you receive unwanted calls or messages from us, you can update your phone preferences by accessing your phone preferences in your account settings page. To opt out of receiving calls, you can contact us. For text messages, you may opt out of SMS by replying “STOP” to the message received.

5.5. Deletion or Other Requests: To request deletion of your information or make other requests regarding your information, please contact us. We will respond to your request within a reasonable timeframe or as required by applicable law. We will retain your information as long as your account is active or as needed to provide you with services. Additionally, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

6. Cookies and Tracking

6.1. We use cookies and similar tracking technologies to enhance your browsing experience and collect data about your interactions with our platform. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

7.1. Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7.2. Collection of Personal Information: For purposes of using the Site as a platform to connect with tutors, parents may provide information such as the name or age of their children. This information is used to facilitate the connection between the student and tutor and is stored in a secure digital format.

7.3. Parental Consent: Parents or guardians of children under 13 years of age may supply this information for the purpose of connecting their child with a tutor. By providing this information, parents or guardians represent that they have the legal authority to do so and consent to the collection and use of their child’s information as described in this Privacy Policy.

7.4. Parental Rights: Parents or guardians of children under 13 years of age may review or request the deletion of any personal information previously provided by the child, parent, or guardian for the purpose of connecting the child with a tutor. If you seek to review or delete such information, please contact us at the contact information provided below, indicating your request. We will contact you to take the requested action, which may include refusing to permit the information’s further collection or use.

8. Changes to this Policy

8.1. We may update this Policy to reflect changes in our data practices or legal requirements. We will notify Users of significant changes. Your continued use of our platform after such changes constitutes acceptance of the modified Policy.

9. Contact Information

9.1. If you have questions or concerns about this Privacy Policy, please contact us at www.anylearnerstutor.com/contact-us/.

10. International Users, Transfers, and Rights

10.1. Location of Our Platform: Our platform is based in Canada, and this Site is hosted here. If you are located outside of Canada, you may be in a location with laws governing data collection and use that may differ from Canadian law. By using this Site and/or entering into an agreement with us as a customer, you consent to the collection, storage, and processing of your data in Canada.

10.2. Information of Independent Contractors: For Professionals using the Site in an independent contractor capacity to advertise services to customers/students through the Site, please note that your information will be collected, stored, and processed in Canada based upon your consent given through your independent contractor agreement.

10.3. Legal Bases for Data Processing: We rely on various lawful bases for collecting and processing personal data depending on how you use the Site. These bases include your consent, contractual necessity to provide services and operate the Site and the business, compliance with contractual and legal obligations, protection of system security and user interests, and pursuit of other legitimate interests.

10.4. User Privacy Rights: Please refer to the “Your Choices Regarding Your Information” section to review your rights concerning your data. Any user may make requests regarding applicable privacy rights by completing the form provided here. In addition, your local laws may permit you to request that we: provide access to and/or a copy of certain information that we hold about you; prevent the processing of your information for direct-marketing purposes; update information that is out of date or incorrect; delete certain information related to you; restrict processing; transfer your information; and/or revoke your consent for the processing of your information. We will consider all requests and provide a response within the time period required by applicable laws. We may request additional information to confirm your identity before responding to your request.